VideoSlots Privacy Policy

At Video Slots, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you play at our video slots casino, log in via your VideoSlots casino login, or interact with any part of our sportsbook, live casino and loyalty features. We operate under strict oversight from the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen in Sweden and AGCO in Ontario, and we handle your data in full accordance with the General Data Protection Regulation (GDPR) and all other applicable local laws.

Information We Collect

When you open a Video Slots casino account, we collect certain personal details to verify your identity and deliver our services responsibly. We gather this information directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment or identity-verification providers.

• We collect your name, date of birth, address, email and phone number when you register your videoslots casino account
• We record payment details, including deposits and withdrawals made through Visa, Mastercard, Skrill, Neteller, EcoPayz or bank transfer
• We track your gaming activity across our video slots casino games, jackpots, live casino and sportsbook
• We collect technical data such as your IP address, device type and browser when you access our VideoSlots app or website
• We may collect documents submitted for identity or source-of-funds checks as part of our due diligence process

How We Use Your Data

We use the information we hold to run our video slots online casino safely and to comply with our regulatory obligations under each licence we hold.

• We use your data to verify your age and identity before granting access to our online casino video slots
• We process payment details to handle deposits, withdrawals and to detect and prevent fraud
• We use your gaming history to calculate XP, loyalty rewards, and eligibility for a videoslots bonus code or videoslots free spins promotion
• We send marketing communications about our videoslots casino bonus offers and tournaments where you have given consent
• We analyse aggregated data to improve our video slots mobile casino experience across desktop and app
• We monitor account activity for signs of problem gambling as part of our responsible gaming duties

Cookies and Similar Technologies

Here at VideoSlots, we use cookies and related technologies to enhance your browsing experience, remember your preferences and keep your videoslots login session secure. Cookies also help us understand how players use our free video slots casino games and which promotions perform best. You can manage or disable cookies in your browser at any time, though doing so may affect features such as automatic sign-in or personalised offers on our online casino videoslots platform.

How We Share Your Information

We do not sell your personal data. However, our VideoSlots casino may share limited information with trusted partners where necessary to operate our services effectively.

• We share data with payment providers to process deposits and withdrawals securely
• We share information with regulators, including the Malta Gaming Authority, UK Gambling Commission and Spelinspektionen, as legally required
• We work with identity-verification and fraud-prevention partners to protect your video slots login account
• We may share limited data with analytics and marketing partners, always subject to your consent preferences
• We disclose information to law enforcement where required by law, including in cases of suspected fraud or money laundering

Data Security

We employ industry-standard encryption, secure servers and strict access controls to protect your personal and financial information. Our video slots casino infrastructure undergoes regular security reviews, and we limit internal access to personal data on a need-to-know basis. While we work hard to keep your details safe, no method of electronic transmission is completely secure, so we encourage you to protect your own videoslots casino login credentials and never share them with anyone.

Data Retention

We retain your personal information for as long as your account remains active, and afterwards for a period required by our licensing obligations, typically five years following closure, in line with anti-money laundering rules. Accounts left inactive for 12 months may incur a monthly maintenance charge, and balances dormant for 30 months are handled according to Malta Gaming Authority requirements. We may retain certain records after account closure to satisfy legal, tax or regulatory obligations.

Your Rights

Under GDPR and other applicable privacy laws, you have a number of rights regarding the personal data we hold when you use our Video Slots online casino.

• You may request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing, including direct marketing
• You can request your data in a portable format
• You may withdraw marketing consent at any time through your account settings

To exercise any of these rights, contact our support team via live chat, available 24 hours a day, seven days a week, by emailing support@videoslots.com, or by writing to Videoslots Limited, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta.

International Data Transfers

As an internationally licensed operator, we may transfer your data outside the European Economic Area to process payments, verify identity or provide customer support. Wherever we transfer data internationally, we apply appropriate safeguards, including standard contractual clauses recognised by relevant data protection authorities.

Children's Privacy

Our services are strictly reserved for individuals aged 18 and over. We do not knowingly collect data from minors and apply robust age-verification checks before granting access to our video slots casino games. If we discover that we have inadvertently collected a minor's data, we will delete it promptly.

Restricted Jurisdictions

We do not accept customers from a number of restricted territories, and where local regulation requires separate terms, such as for players in the United Kingdom, Sweden, Italy, Denmark or Greenland, we process personal data in line with the applicable local licence and framework, including for our Canada operations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal obligations. We recommend checking this page regularly. Continued use of our video slots online casino after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, our support team is available around the clock via live chat, or you can email support@videoslots.com. You can also write to us at Videoslots Limited, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta.